Shipping & Returns

In the event of “out of box failure”, Autoclave Australia service department must be contacted on 1300 225 542 to report the fault. If directed by a Autoclave Australia authorised representative, we will accept return of the sold item only if repacked in it's original packaging and showing no signs of use, shipping excluded. For other technical or product failures, please refer to the “warranty” section below.

SHIPPING

Shipping can be achieved to any Australian residential or company physical address (i.e. PO Box address are not accepted). For non-stock items, delivery may take up to 10-12 weeks from purchase date. Contact Autoclave Australia prior to completing your order if you wish to check availability of a specific item. Autoclave Australia use both courier and postal services throughout Australia and delivery times and charges vary depending on size of item and customer location.

WARRANTY

Autoclave Australia products have a reputation for reliability and long term performance and have warranty periods varying from 12 months to 5 years. In the unlikely event that your instrument does fail during our stated warranty period, Autoclave Australia offer a “back-to-base” warranty where you (the client) are liable for the cost of returning the faulty unit to Autoclave Australia's office ( New South Wales, Victoria, Queensland) as instructed by the Autoclave Australia representative. If you suspect a fault exists then contact the Autoclave Australia Service Team for further instruction. Some faults may be correctable via telephone or email advice (e.g. software related issues). Other faults will require you to obtain a “Returns Number” from Autoclave Australia Service Department and follow their instructions regarding re-packing the unit. Upon inspection by Autoclave Australia, if the fault is determined to be a valid warranty claim, Autoclave Australia will replace or repair the unit and will cover the shipping cost back to you. In the event the fault is not covered by the warranty, Autoclave Australia will not be liable for your return freight costs and an inspection/quotation fee may be charged at Autoclave Australia's discretion.